Information We Collect

Personal Data

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site.

✓Contact information such as name, email address, and phone number
✓Demographic information such as postcode, preferences, and interests
✓Mental health information that you choose to share during therapy sessions
✓Goals and progress information related to your mental wellness journey

Usage Data

We may also collect information on how the Site is accessed and used. This usage data may include information such as:

✓Your computer's Internet Protocol (IP) address
✓Browser type and browser version
✓Pages of our Site that you visit and time spent on those pages
✓Time and date of your visit, unique device identifiers, and other diagnostic data

How We Use Your Information

We may use the information we collect from you for the following purposes:

1To provide and maintain our Service

2To personalize your therapy experience

3To improve our platform based on your feedback

4To monitor the usage of our platform

5To detect, prevent and address technical issues

6To provide customer support

7To send you administrative information

8To send you updates and marketing communications (with your permission)

Data Security

How We Protect Your Data

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no electronic transmission or storage of information can be entirely secure, so we cannot guarantee absolute security.

We use industry-standard encryption, secure server infrastructure, and regular security audits to ensure your sensitive mental health information remains protected. Our platform is fully GDPR and HIPAA compliant.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Your Data Protection Rights

Under data protection laws, you have rights including:

Right to access

You have the right to request copies of your personal data.

Right to rectification

You have the right to request that we correct any information you believe is inaccurate or incomplete.

Right to erasure

You have the right to request that we erase your personal data, under certain conditions.

Right to restrict processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

Right to data portability

You have the right to request that we transfer the data we've collected to another organization, or directly to you, under certain conditions.

Cookies

Cookies are small files placed on your device when you visit a website. We use cookies to enhance your experience and analyze how our site is used. You can set your browser to refuse all or some browser cookies.

For more details, please see our Cookie Policy

Third-Party Services

We may employ third-party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

privacy@therapyfast.co.uk

Phone

+44 1223912377

Address

123 Wellness Street, London, UK

Privacy Policy

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